|
Home Page | Seat Reviews | United Airlines |
|
Read the latest Customer Reviews and opinions about comfort standards for United Airlines First Class, Business Class seats and Economy Class seats |
|
|
|
|
UNITED AIRLINES First Class and Business Class Seat reviews |
|
|
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 30 July 2011 by P Kenneth
Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Shockingly bad seats. Too narrow. Is now 2-4-2 vs 2-3-2. I was bumping arms with the person next to me in a high priced
business cabin! The overall feel of the business cabin is cramped and noisy. Also, avoid seat 8H. You are basically
sitting in the lavatory. I couldn't even eat my meal or sleep due to constant noise/lack of privacy. Absolutely horrible
experience. I'm a 1K member considering permanently changing airlines.
|
UNITED AIRLINES BOEING 767 BUSINESS CLASS SEAT REVIEW : 28 July 2011 by S Denis
Aircraft | Boeing 767 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Hard product is good with the new configuration. It does lack privacy compared to similar fully flat products. Still a
huge improvement from what it was like 2-3 yrs ago. There's still a lot of room for improvement in soft product. FAs
never smile, food is mediocre, drink selection is very limited. Ground service is where you understand it is still the
same old United: employees are indifferent and ineffective to the point of being rude; business lounges are a far cry
from what competition offers.
|
UNITED AIRLINES BOEING 747-400 BUSINESS CLASS SEAT REVIEW : 28 July 2011 by M Gayer
Aircraft | Boeing 747-400 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Biggest issue: privacy! Spending 20+ hours in a seat sharing the space with a stranger? No thanks. Entertainment
needs to be more international - not just traditional America focused. More TV shows - heck even top 10 US
dramas are fine.
|
UNITED AIRLINES BOEING 747-400 FIRST CLASS SEAT REVIEW : 28 July 2011 by J Johnson
Aircraft | Boeing 747-400 |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
ORD-HKG. What a disappointment. First class seats were narrow - and the four middle seats are inferior to the window
seats. Very tight space, for example one cannot wheel a small roll-away through the aisles from seat 1K.
Probably the biggest surprise was the really ordinary food -- business class meal served on a plate. Food was
cold. Looking at the business cabin on the main deck: 2-4-2 configuration; I would hate to be in those middle
seats. Continental's BusinessFirst service/food is better than United's International First Class service.
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 26 June 2011 by S Hawes
Aircraft | Boeing 777 |
Cabin | Busines Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
First time on United and was shocked to discover I was in a time warp back to the 80's, when booking on
the United website and reviewing their new and much lauded Business seat I find myself seated on an
aircraft that both appeared to be very old and worn out and not the one on website.
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 26 June 2011 by J Barkman
Aircraft | Boeing 777 |
Cabin | Busines Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
United's new business class config is terrible. The seats are very narrow, and you play armzee with the
passenger next to you when sitting upright. It's a real shame that they spent all the money on such an
inferior product.
|
UNITED AIRLINES BOEING 777-200ER BUSINESS CLASS SEAT REVIEW : 20 May 2011 by L MacMaster
Aircraft | Boeing 777-200ER |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
UA business class seats were an absolute torture device. Old, worn, didn't work. Do they pre-screen and
train the flight attendants to be a rude as possible?
|
UNITED AIRLINES BOEING 777-200ER BUSINESS CLASS SEAT REVIEW : 20 May 2011 by J Smith
Aircraft | Boeing 777-200ER |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Old Business Class SIN-NRT on B777. Old fashioned recliners but lots of legroom. The seats give a nice
nap but not a nights sleep. Entertainment is terrible.
|
UNITED AIRLINES BOEING 747-400 FIRST CLASS SEAT REVIEW : 16 May 2011 by J Teoh
Aircraft | Boeing 747-400 |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Seat 2A. SYD-SFO. The new United First Suite is comfortable with plenty of padding, a nice soft bed in
the horizontal position. It does feel a little narrow but there are adjustable arm rests that allow the
width to be increased. There is also a good amount of storage space. The duvet is nice but the pillows
are a bit thin, a reasonable amount of privacy in 2A but you are in direct line of view from 1K.
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 22 February 2011 by R Reese
Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Seating is not conducive to sleeping and if by chance you doze off, conversations in the galley are sure
to awaken you. The move to the lie flat seating on US to Asia flights has not progressed in the last 6
months.
|
UNITED AIRLINES BOEING 747-400 FIRST CLASS SEAT REVIEW : 22 February 2011 by T Carlton
Aircraft | Boeing 747-400 |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
The new First Suites are really good - it's about time.. The previous 777 and 747 First Class seats were
showing their age: functions not working, bad video etc. The new seats are comfortable and multi-
functional with excellent video features.
|
UNITED AIRLINES BOEING 747 BUSINESS CLASS SEAT REVIEW : 22 February 2011 by Pat Brown
Aircraft | Boeing 747 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Finally got to try the new business - please, bring back the old recliners. I am 5'3 and sat in a center
seat facing backwards. No storage by the seat in overhead bins that I could not reach over the person
seated in the aisle seat. My feet could not touch the floor and I could not get the seat adjusted to
reach the tray to eat without worrying about wearing my food. I thought the whole experience miserable.
|
UNITED AIRLINES BOEING 757 FIRST CLASS SEAT REVIEW : 22 February 2011 by S Johnson
Aircraft | Boeing 757 |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
JFK-LAX. I could not believe United was selling this flying homeless shelter as first class. The plane
was ancient and the seats were obviously original. My arm rest (the ones with the seat controls) was
falling apart. Then I noticed I was hitting elbows with the guy in 1A - hitting elbows in first class!
The seat was almost impossible to control and get comfortable in. It's obvious United has just given up
and is choosing not to compete in the premium service sector. Just depressing and I'm sure I'll never be
flying United again.
|
UNITED AIRLINES BOEING 767-300 BUSINESS CLASS SEAT REVIEW : 22 February 2011 by P Kulesza
Aircraft | Boeing 767-300 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Seats fully flat with a little pad on the seat in front to place feet - narrow but comfy. Better than
Lufthansa BY FAR.
|
UNITED AIRLINES BOEING 757 FIRST CLASS SEAT REVIEW : 16 February 2011 by Eric Reidt
Aircraft | Boeing 757 |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Usually a nice recline is beneficial but this recline is so steep that I couldn't even put my legs in
front of me! Other planes are better but their new seats on the 757 are horrendous! I suggest buying
economy plus - there's more room!
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 16 February 2011 by Steve Dixon
Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Who is United Airlines kidding with this new Business Class product? British Airways 2/4/2
configuration works because they stagger the seating back and forth so that you pick up shoulder room.
On United, the service is poor, no air flow, bad food and a joke of a business class seat. I wonder if
Continental will switch over from their great Business First product to this horrid example of corporate
mistakes.
|
UNITED AIRLINES BOEING 747-400 BUSINESS CLASS SEAT REVIEW : 16 February 2011 by D Hill
Aircraft | Boeing 747-400 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
The food was not remarkable but good and I doubt we will ever get the quality food we had in the 70's and
80's. My wife and I had seats together and I was on the aisle and did not like the idea of facing the
person across the aisle, but I blocked it out after a time.
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 22 November 2010 by A Banerjee
Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
I paid for economy, and I got upgraded to business. The seat is spacious and comfortable, with plenty of
legroom. However, the seat does not recline all the way, which is behind British and Virgin, which both
offer flat seats. The video is not on-demand, so if you start watching halfway through, you have to wait
until it starts over.
|
UNITED AIRLINES BOEING 757 FIRST CLASS SEAT REVIEW : 22 February 2011 by S Johnson
Aircraft | Boeing 757 |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
JFK-LAX. I could not believe United was selling this flying homeless shelter as first class. The plane
was ancient and the seats were obviously original. My arm rest (the ones with the seat controls) was
falling apart. Then I noticed I was hitting elbows with the guy in 1A - hitting elbows in first class!
The seat was almost impossible to control and get comfortable in. It's obvious United has just given up
and is choosing not to compete in the premium service sector. Just depressing and I'm sure I'll never be
flying United again.
|
UNITED AIRLINES BOEING 767-300 BUSINESS CLASS SEAT REVIEW : 22 February 2011 by P Kulesza
Aircraft | Boeing 767-300 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Seats fully flat with a little pad on the seat in front to place feet - narrow but comfy. Better than
Lufthansa BY FAR.
|
UNITED AIRLINES BOEING 757 FIRST CLASS SEAT REVIEW : 16 February 2011 by Eric Reidt
Aircraft | Boeing 757 |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Usually a nice recline is beneficial but this recline is so steep that I couldn't even put my legs in
front of me! Other planes are better but their new seats on the 757 are horrendous! I suggest buying
economy plus - there's more room!
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 16 February 2011 by Steve Dixon
Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Who is United Airlines kidding with this new Business Class product? British Airways 2/4/2
configuration works because they stagger the seating back and forth so that you pick up shoulder room.
On United, the service is poor, no air flow, bad food and a joke of a business class seat. I wonder if
Continental will switch over from their great Business First product to this horrid example of corporate
mistakes.
|
UNITED AIRLINES BOEING 747-400 BUSINESS CLASS SEAT REVIEW : 16 February 2011 by D Hill
Aircraft | Boeing 747-400 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
The food was not remarkable but good and I doubt we will ever get the quality food we had in the 70's and
80's. My wife and I had seats together and I was on the aisle and did not like the idea of facing the
person across the aisle, but I blocked it out after a time.
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 22 November 2010 by A Banerjee
Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
I paid for economy, and I got upgraded to business. The seat is spacious and comfortable, with plenty of
legroom. However, the seat does not recline all the way, which is behind British and Virgin, which both
offer flat seats. The video is not on-demand, so if you start watching halfway through, you have to wait
until it starts over.
|
UNITED AIRLINES BOEING 767-300 FIRST CLASS SEAT REVIEW : 22 November 2010 by D Riskam
Aircraft | Boeing 767-300 |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
The new United First Suite is a big step-up from the previous model. It's relatively private, and very
comfortable to sit in. The seat is a little hard and narrow for sleeping. Food was fairly poor, as
always. Flight attendants were surly and unhelpful, as always. IFE was quite good. Large 15.4 inch
screen and noise-cancelling headsets made watching movies enjoyable.
|
UNITED AIRLINES BOEING 747-400 BUSINESS CLASS SEAT REVIEW : 25 October 2010 by Peter Ellis
Aircraft | Boeing 747 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
New business class seat configuration in United is 2x4x2 - yes four narrow seats in the centres. Half the
seats lie back the front, so I spent 14 hrs to LA from Sydney looking at the face of another passenger.
Service was a shocker, when I asked for a drink I was told by this massively overweight stewardess that
she was only babysitting on the upper deck. I served myself from the galley bar. The Americans accept it
because they don't know any better. Without doubt the worst airline I have ever flown on.
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 25 October 2010 by C Hsu
Aircraft | Boeing 777 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
As many have said, there is nostorage space except the overhead bins, but there are a couple of crannies
that can be used. The space between the seat cushion and the arm has enough room for a small water bottle
and a magazine. It's actually where they leave the amenities kit, which I would never have found if
another passenger hadn't pointed it out. Still couldn't find the headphones. Also used the coat hook
(between the two video screens) to hang a small bag with some personal items. Sleeping position is not as
great as you would think. The footrest means your feet are pushed to one side, and this hurt my
knee/ankle after a while. Also, fully reclined you don't have enough room to relax your arms to the side,
even with the arm rest out of the way. I found the most comfortable position was reclined about halfway,
so that I could put my arms out a bit onto the armrests.
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 22 October 2010 by D Pyle
Aircraft | B777-200 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Newly configured lie flat business class cabin. What used to be a 2x3x2 configuration is now 2x4x2. The
positives were the lie flat option, AC outlet vs. needing an adapter to run your US electronics, On
Demand movies video games and audio books. Video screen is much larger than on previous seats. The
electronic panel to adjust the seat is more user friendly than previous seats, also felt the seat was
more comfortable for flights in the 10+ hour range. The negatives for me are the added seat in each row
which makes for a tight fit especially if you are in the two seats within the group of 4 seats in the
middle; when either aisle seat is in lay flat mode you cannot get out unless you step over your seat
mate. There is no under seat storage space which means all carryon must be stored in the overhead bin.
|
UNITED AIRLINES BOEING 777 BUSINESS CLASS SEAT REVIEW : 28 July 2010 by S Williams
Aircraft | B777 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
United has finally reconfigured their 777 Business Class with lie-flat seats. You might be surprised,
given my recent experience. The new configuration is 2-4-2 with front and rear facing seats. The lie-
flat seats are narrow, and the cabin is now very cramped. Due to FAA regulations, no floor stowage
whatsoever is permitted in the Business Class cabin. In other words, Economy cabin passengers get to stow
their smaller item under the seat in front of them, where they can access those items after takeoff. But
Business Class passengers are required to use the overhead bins, meaning they can't get to any of their
carry-on items until the captain turns off the seat-belt sign. United's reconfiguration of its 46 Boeing
777 aircraft has just begun. Be careful booking or you could end up having a miserable flight for a
Business Class price.
|
UNITED AIRLINES BOEING 767 BUSINESS CLASS SEAT REVIEW : 28 July 2010 by U Ekernas
Aircraft | B767-300 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
The new seats are very comfortable to sit in, and massage function excellent. I found seat width more
than adequate, sleep position is quite comfortable, but the shape of the foot "receptacle" (positioned in
the divider beneath the LCD screen) is asymmetrical, and forces one foot to be bent inwards. As many
other posters have noted, there is a severe lack of storage spaces (even for items as small as glasses
cases or paperbacks).
|
UNITED AIRLINES BOEING 747-400 BUSINESS CLASS SEAT REVIEW : 9 June 2010 by Michael Yip
Aircraft | B747-400 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
First experience with the flat-bed seats. 16C first row, upper-deck. Not impressed. Seat width was
narrow, very tight, it appeared that the seat was narrower than the old C-cabin seat. In the flat-bed
position, I could not roll the body easily as there was no room and hence made sleeping difficult.
Storage space was down to the minimum. The size of the video screen was nice but there was no partition
separating the screen next to mine, kind of disturbing. No privacy - no pod or anything, and with the
next row which is rear-facing, the passenger across the aisle and I could have stared at each other for
the entire flight.
|
UNITED AIRLINES BOEING 747-400 BUSINESS CLASS SEAT REVIEW : 9 June 2010 by M Lasser
Aircraft | B747 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
New business class seat is very good. I liked it better for sitting than the old seat and it's good for
sleeping. Storage is a problem because there isn't any. Not even a place for water or a book! Flew in
them facing both backwards and forwards and like sleeping in the backwards seats better. Upper deck is
noticeably shorter seat but quieter and darker on early morning and overnight flights.
|
UNITED AIRLINES BOEING 777 FIRST CLASS SEAT REVIEW : 9 June 2010 by R Jackson
Aircraft | B777 |
Cabin | First Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
The seats are very old and tired. Whilst they go flat and are long enough to sleep, they lack privacy
and any modern functions or accessories. You are given one pillow and a strange blanket thing. More
like other airlines business class but at First prices. AVOD is ancient with tapes chosen to put in a
player on a 5 inch screen.
|
UNITED AIRLINES BUSINESS CLASS SEAT REVIEW : 9 June 2010 by David Thornburgh
Aircraft | B747-400 |
Cabin | Business Class |
Sleep Comfort |
 |
Sitting Comfort |
 |
Seat Length |
 |
Seat Width |
 |
Seat Privacy |
 | |
Excellent seats that lie flat. Passengers over 6' should take a seat on the main deck because the seat
is longer than the upper deck. Those who sleep on their sides may want to consider taking a window seat
on the main deck where there is some additional space by the window when the armrest is down. Those who
want more storage space may want a window seat on the upper deck. I used frequent flyer miles and the
seats were also a bargain.
|
|

back to top
|
|