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FRA-SFO. Worst first class I've flown. Old tired seats - they call them private suites but there's nothing private about them. Fairly comfortable to sit in but not great sleeping. No cushioned fitted sheet like standard on EK and CX. Not even a duvet - just a blanket. No VOD - about 9 channels, only a few that ever seemed to work of continuous streaming movies and the a personal video player at the seat all on about a 5 inch screen.

BKK-NRT-ORD in new United flat seat. Seat works well and is comfortable enough to get decent sleep. I sat in the upper deck, where the seats are slightly shorter than the main deck - I did not have an issue with the length upstairs but very tall people might. I had no problem getting out of the window seat while my neighbor slept, but it helps to lower your own footrest. The seat has one compartment for glasses or water bottle and one for a medium sized book or amenity kit. The B767 version of the seat only has the eyeglass/water bottle holder, as the seat is narrower.) The seats have no privacy screen and are not pods, plus the alternating forward/rear facing cuts down on privacy as well. IFE is great, with a very large & clear screen, with plenty of movie & TV selections.

SFO-FRA in the new biz class seats. We were in 15 AC which are rear-facing seats behind the the exit doors. Quite a nice experience, especially for a US airline. Seats offer enough room to work, relax and sleep and the screens are big. Service was nice, they let us sleep and were there when we needed them. These seats are an improvement to the old ones. Some more space to stow some personal items would be nice, but it was still OK.

Nnew first class cabin in seats 4 HK. Though the seats are long and wide enough and there's enough space to store items, you don't get a first class feeling. The whole ambiance is on the cheaper side. There's a lot of plastic and both food and wine selection are more at biz class level. IFE is quite good and offers a wide selection of movies, TV programs and music.

Seats are fully flat, but despite the pod-like design, there is no more privacy with these seats than any other typical 2x2x2 seating arrangement. In fact, the rear-front- rear facing arrangement means you are looking almost directly at the passenger seated across the aisle. The inclusion of the rear-facing seats does nothing for the passenger (unlike BA's old rear-facing alignment), but seems to just have been a convenience for UA. The seat is comfortable for sleeping / sitting. IFE was a highlight, with a huge selection of movies, audio, and TV.

New Business Class seat. The seat was flat when fully reclined. Drop down arm rest made sleeping comfortable on 11 hour flight. Large flat screen AVOD was a plus. Movie selection average. Power supply easy to access for a laptop. Because of alternative reverse seating, privacy was sub-par. Food was terrible.

New business class in upstairs cabin. Upstairs seats are a few inches shorter than the same seats downstairs. I was able to sleep quite comfortably. While the seats are narrow, armrests do fold down to allow more width. In a window seat, I was able to step over the aisle seat occupant without disrupting him while in the fully flat position. The entertainment selection was good, screen quite large and a clear picture. My only real gripe is that there was no storage for carry-ons let alone a book or a bottle of water.

LHRORD in 8K. I still haven’t decided whether I like the new UA business seat. It does recline flat, that’s the good point. But there is practically no storage for glasses, magazines, books or anything else you may have. It is very narrow when reclined flat, if you weigh more than 180 pounds your shoulders will be firmly pressed against each side. You are very close to the person beside you and there’s no screen for separation. Make sure you get an aisle. Some of the seats face the rear which doesn’t bother me. AVOD is excellent, big screen and decent headsets.

New seats are very comfortable but can use a lot more storage. IFE is Okay and needs to be updated. Also the Red Carpet Club in IAD can use some "upkeep".

The seats lie 180 degrees flat, unlike Lufthansa where they are flat, but tilted downward, so you are always falling out of your seat. There was plenty of space and workspace. The personal entertainment system easy to use and one of the largest screens. The service was great as well.

Used miles for a UA First Class ticket LHR-ORD-LHR. The new product is much better than the old. Seat privacy is good, plenty of storage and pretty comfortable. New AVOD worked well although the content could be improved.

ORD-LHR-ORD. I found the comfort to be better than Air Canada and LH. I was able to get the seat comfortable for watching movies on the way back. The width seemed fine for a medium build. The overhead storage was more then enough for my roll-on and laptop bag. My only nit with the new seats is there is nowhere to put small extras like eye glass case, or bottle water.

LHR-ORD-LHR in the new first class seat. Plenty of personal space and storage, and reasonable privacy. Seats are angled into the cabin rather than out, so don't offer as much privacy as some other airlines with the same style of 1st class product. Seat cushion is soft and comfortable to sleep on. IFE very good and didn't crash, food pretty average unfortunately, but cabin crew great. No curtain to business cabin, some sound does filter through, and bring your own noise cancelling headphones - the ones United provide are useless.

We had the opportunity to try the United Business Class on a recent trip to Frankfurt. The seat is comfortable. United has improved the overhead bins as well, so the new 767 is much less of a burden for travelers with regular-size carry-on luggage. Granted, the space for your feet in the lie-flat position is a bit tight. We both slept comfortably for several hours. The new seats are a vast improvement over the old Business Class seats. In fact, we flew home on a 777 with the old business seats - the difference was jarring.

Had the opportunity to fly both First and Business in December due to an upgrade not clearing. The new first config is far superior to the old product. I found it private and comfortable. The new business product is superior to the old. The only complaint is that the aisle seats feel very exposed with the arm rest down in comparison to other lie flat business products.