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We booked the 777-300 flight out of Brisbane to Bangkok in Business Class only to find out on boarding that Thai brought in one of there oldest aircraft in service. The old fashion business class seats were terribly stained, seat material ripped, tray table faulty, private TV wouldn't stand upright so you couldn't watch movies. This was one of the most uncomfortable flights experienced. The seats were so old and uncomfortable and certainly not the flat seats we were promised by Thai who stated that all their flights out of Brisbane were new equipment.

Cabin is configured 2-2-2 and feels much more spacious than 2-3-2 config on other carriers and less claustrophobic than Etihad or Air New Zealand. Seat is ok for sitting but I find the 'break' is just where I want to lie for sleeping. I know now to carry my own self-inflating pillow as you are not always guaranteed to be able to get another pillow from the crew.

PEK-BKK in 11K and BKK-PEK in 16A, old style business seats offer good cushioning and comfort in sitting position. This was a very outdated 747 with the old exterior paint scheme. Seat 11K, first row on upper deck offers good privacy but poor leg room. Seat 16A exit row on upper deck has miles of leg room and access to the storage bin under window. I flew this route in June-July on a brand new 747 with the new lie flat shell seats which was vastly superior. Check-in, immigration fast-track and business loung all exceptional. Flight crew didn't seem happy but service was acceptable.

This was Thai's new sleeper seat. I had an opportunity to use these on 5 airlines in 10 days, and the Thai airlines lie "almost" flat pod seat was the bet of this type. It lay flatter than its QANTAS, JAL, SWISS and ANA counterparts, and this made a huge difference. Perhaps a little on the firm side, the seat was generally well designed. The service on board was impeccable, unobtrusive and stylish.

LAX-BKK-PEN. The business sleeper class was above average compare to other Asian competitors. It wasn't flat bed but comfortable enough for a 6-foot tall guy to sleep 10 hours without interruptions. In-flight service was just an average.

I recently flew first class from London to Bangkok on 747 and beds were excellent, however from Madrid to Bangkok on 1 June 2008 on first class, they still use the old system. 2 together. If the adjoining seat is occupied then you have to climb over the other passenger to exit. It is time for Thai to upgrade on this route

BKK-JFK. Dreadful seats, narrow with unequal height armrests - who invented that?! Can't believe this was an almost new aircraft. Thin seat cushions allowing the hard frame of the seat to press through - not what you want on a 17hr run. Wouldn't have minded if the price reflected the product but it didn't.

Frankfurt-Bangkok vv. Thai's First class seats are very comfortable, service is good but not outstanding. Had a very good sleep on both flights. The only problem is, that Thai uses two types of B 747 with different seats. You are never sure that their latest product is used on your flight. If they use the older version, you feel like in the 90's of the last century, very outdated and uncomfortable.

I flew BKK-Incheon in March 2008; seat 22A. Standard, old-fashioned Business Class cabin and seat on this 5-hour night flight

Flew AKL-BKK, seat 12D, on a 12.5-hour day flight. Relatively new cabin (VOD) and seats (although already showing signs of wear), which can go flat but not horizontal. Of average comfort level for this type of seat. Extremely attentive service and very good wines.

Good range of adjustment of seat. Not horizontal but still managed to get a few hours sleep on 12 hour flight. Not the best business class seat around but not the worst either.

Upper deck row 16 - best seat in the house. New 'pod' seats are a huge improvement over the old TG seats which are well past their sell by date but still on many routes

LHR-BKK-LHR - the new style seats on the upper deck which gives a feeling of privacy. No complaints with space provided and managed to get several hours sleep on both flights. Royal Silk service at the new Bangkok Airport was outstanding.

Earlier reviews have been archived (prior to the date of last review above).