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New Swiss Business Class seat is a great improvement over the old business class. But the new is far from perfect. Some rows have a single seat at the window. (But it's hard to know which it is - it's not, for instance, all the odd rows or all the A seats or the K seats). All seats have a permanent table area next to them. This is nice, although it's not always on the same side and it's a bit high to work on and if you're right handed and get a right side table, it's not so useful. (There is still a tray which can be deployed.) Once you get used to the mechanism, the seat is reasonably easy to adjust and does go flat for sleeping. After you've used the controls to soften it and get used to it, it no longer feels like a bench (which is what it felt like when I first sat down). In the double seated rows, there is no way to get privacy from the adjacent seat. The seat and therefore the bed, are pretty narrow - not unbearable, but not great for sleeping. Big improvement over the old Swiss business class, but they could have and should have done better. No airline has yet come close to, much less improved on, British Airways flat beds.

New A330-300 First Class. Tasteful design with many well thought out touches. Service was excellent, IFE very good, meals good by low current standards for most F class..

New biz class flatbeds. Great for sleeping, but a bit narrow, quite hard (though it can be adjusted) - but that makes it better for sleeping.

New First Class on Swiss A330-300. Very spacious mini cabins per person, excellent seating which turns into a private 2m fully flat bed. 23" screen with the usual excellent entertainment selections. Service without fault and meals very tasty with a great selection of drinks. The new Swiss product in First is really the cutting edge and makes for a great and very comfortable flight from ZRH to JFK

ZRH-CAI. I am 6'3 and found legroom and seat comfort more than adequate as was IFE which worked throughout flight providing a wide choice of entertainment.

Swiss Business Class product is particularly poor on the old A-330 still in service on many routes. The amenity kit is a joke!

Very comfortable seats. Everything worked and the duvet and pillow are super soft. Attentive service and outstanding food.

NRT-ZRH . I'd like to know who approved these seats - impossible to sleep. The entertainment system crashes 4 times during the flight.

BKK from ZRH and disappointed. The seat is terrible, especially rows 5 and 6 as the noise from the galley is constant. I could not get comfortable the whole flight.

Seats are fine in upright position. When you try to sleep these seats are really very bad. Impossible to sleep. I will not use Swiss again for overnight flights.

After Lufthansa Swiss is the second worst European Airline to fly from Europe to Asia. They should learn a little from Asian Airlines, when it comes to customer service, equipment and general standards of quality.

Old style cradle seats showing their age. Ok in seated position. Very uncomfortable when "fully reclined", impossible to sleep in. No storage space anywhere. Onboard service was a disappointment too, very slow and disorganised.

JFK-ZRH-BOM. SWISS should be ashamed of these seats. Onboard service is warm and wonderful. But all that goes out the window when a 6'2" side sleeper can't get any sound sleep because the footrest forces him into the foetal position. I left the trip with a backache - truly unprecedented. To me, being able to sleep on these flights is essential, so I won't be flying long-haul on LX again.

Seats on the 330 are extremely old and uncomfortable when trying to sleep. Leg rest is short and makes it very difficult to sleep. The seats on the 340's are better but still not the very comfortable lie flats as in some other carriers.

Good food, great cabin crew but horrible and uncomfortable seat. Sleeping in it is almost impossible.

Earlier reviews have been archived (prior to the date of last review above).