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The experience was overall, pretty bad. The seats were awful. Poorly designed, poorly engineered and poorly maintained. The electrics worked only intermittently. I saw several passengers switch seats because they couldn't get them to recline. Mine was held together with duct tape. The entertainment system consisted of a poorly constructed small-screen portable device which was placed into a slot in the seat in front. They then ran a power cord from the top-right of the device, across the screen, over my lap and into the left hand armrest for power. It was embarrassing. As for headphones, they provided the same cheap, uncomfortable earbuds that you expect in coach. As far as the seat comfort goes, it wasn't necessarily uncomfortable overall, but not nearly as adjustable as many other offerings, so finding the right position was difficult. It was also broken, which didn't help, and the electric motors were loud and bothersome.

JFK-FCO. An uncomfortable ride in seats that look about 15 years old. No proper recline to sleep, and was trapped into my window seat when guy in front reclined and adjoining seat also resting. Alitalia should be ashamed of these seats, but I guess in their financial crisis they cannot change it now.